I am telling you, this whole project is giving me a headache!
We have three mobile phones that have been broken for over a month and one that works, but is not reliable.
We have to decide whether to fix or replace our phones and we have to decide whether to stick with our service provider or switch to a new one.
We have been Cellcom customers for years. But recently, I have been very disappointed in their customer service. A few months back, I discovered that they have been charging me more than they promised for YEARS and I just have not noticed, because I did not check the bills thoroughly. Of course, there is no record of the promise, so there is nothing I can do.
Then, a month or two ago, someone from Cellcom called to offer us better rates. They offered us two different plans for two different numbers. I wanted the same plan for both numbers, but they would not give it to me. They insisted that I could only take the plans that were offered for each phone. There was no way to get the cheaper plan for both phones.
Around the same time, we were contacted again, and agreed to have a representative come to our home to show us new phone models and discuss different payment plans. The representative never showed up, never called to cancel, and no one called to apologize.
You might ask: why would I even consider staying with this service provider?
The answer is simple: Their reception is good, all over Israel.
But, is that enough?
I am not sure.
Which is why I spent all afternoon, with a friend (really, an angel), going to all three mobile phone providers (Pelephone, Orange & Cellcom), and trying to figure out which will offer me the best deal for my family.
I have to check out one other provider (Meers/Motorola), consult with two friends who really know mobile phones, and then Moshe and I will review the information and make a decision.
It might be worth our while to order new phones in the States, which only further complicates the situation.
Neither of us has a head for this stuff.
I really wanted to take care of this before we leave for the US, but we might just have to wait.
I came home so completely fried from the effort of garnering information that I just got straight into bed.
Just writing about it, makes my head hurt....
Please daven (or send happy, healing thoughts) for RivkA bat Teirtzel.
With love and optimism,
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